Frequently Asked Questions

Medavse is an AI-powered platform designed specifically for cash-pay healthcare practices. Our platform uses five integrated AI agents to optimise revenue, automate operations, enhance patient engagement, streamline payments, and provide actionable analytics. Together, these agents form an intelligent operating system that helps practices scale as modern, data-powered businesses.

Medavse is built for cash-pay healthcare practices of all sizes, including aesthetic medicine, dermatology, dental, chiropractic, functional medicine, and other specialty practices that operate outside traditional insurance models. Whether you are a solo practitioner or a multi-location network, our platform scales to meet your needs.

Unlike traditional practice management software that simply digitises workflows, Medavse uses artificial intelligence to actively optimise your practice. Our AI agents proactively identify opportunities, automate routine tasks, personalise patient communications, and provide predictive insights. It is the difference between a tool that records data and a platform that actively helps you grow.

Medavse was founded in 2025 with the mission to transform how cash-pay practices operate. Our team combines deep expertise in healthcare, artificial intelligence, and business operations to create solutions that truly make a difference.

Our platform is powered by five integrated AI agents: (1) Revenue Intelligence Agent - predicts patient intent and identifies high-value opportunities; (2) Operations Automation Agent - eliminates manual work through smart workflow orchestration; (3) Patient Engagement Agent - personalises communication and guides patients through tailored care pathways; (4) Payments & Financing Agent - streamlines checkout and optimises collections; (5) Growth & Analytics Agent - delivers real-time insights into performance and marketing ROI.

Our AI agents use machine learning to continuously improve based on your practice data and outcomes. They learn from patterns in patient behaviour, treatment outcomes, and operational metrics to provide increasingly accurate predictions and recommendations over time. All learning is specific to your practice while benefiting from anonymised insights across our platform.

Yes. While our agents are designed to work together as an integrated system, you can choose to activate specific agents based on your needs. However, we recommend using all five agents to maximise the benefits of our platform, as they share data and insights that compound their effectiveness.

Most practices are fully operational on Medavse within 2-4 weeks. The timeline depends on the complexity of your existing systems and the level of customisation required. Our dedicated implementation team works closely with you throughout the process to ensure a smooth transition.

Yes, Medavse integrates with most popular EHR/EMR systems, practice management software, payment processors, and marketing tools. Our API-first architecture allows for flexible integrations, and our team can build custom connections for systems not currently supported.

We provide comprehensive training for all team members, including live sessions, video tutorials, and documentation. Professional and Enterprise customers also receive ongoing support from a dedicated customer success manager who helps optimise your use of the platform over time.

Our Starter and Professional plans are available on a month-to-month basis with no long-term commitment required. Enterprise agreements are typically annual but can be customised to your needs.

Yes, Medavse is fully HIPAA compliant. We implement comprehensive administrative, physical, and technical safeguards to protect patient health information. We will sign a Business Associate Agreement (BAA) with all customers.

We use enterprise-grade security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, and strict access controls. Our infrastructure is hosted in SOC 2 Type II certified data centres. We conduct regular security audits and penetration testing to ensure ongoing protection.

For UK and EU customers, data is stored in EU data centres. For US customers, data is stored in US data centres. Enterprise customers can specify their preferred data residency location.

Absolutely not. We never sell, share, or monetise patient data. Your data is yours, and we only use it to provide and improve our services to you. Our privacy policy and data processing agreements clearly outline our commitments.

Our pricing starts at $499/month for the Starter plan, $999/month for the Professional plan, and custom pricing for Enterprise. All plans include a 14-day free trial. Visit our pricing page for detailed feature comparisons.

Yes, we offer a 14-day free trial for our Starter and Professional plans. No credit card is required to start your trial, and you will have access to all features during the trial period.

We accept all major credit cards (Visa, Mastercard, American Express) and can arrange bank transfers for annual subscriptions. Enterprise customers can also pay by invoice with net-30 terms.

Yes, you can cancel your subscription at any time. For monthly plans, your access will continue until the end of the current billing period. We also offer data export so you can take your information with you.